CUSTOMER SUPPORT

Payments & Shipping.

Every Malumi piece is handmade, to order - so care in shipping matters just as much as care in the gesture.

Payments

All payments are processed securely, supporting major credit and debit cards. Amounts are charged in euros (€).

Shipping

Available destinations, estimated time and shipping cost are shown at checkout for each piece, before payment is confirmed - these can vary by destination, so we prefer to show them at the moment of purchase rather than fix them here.

Once your order ships, you will receive a confirmation email. In case of an exceptional delay, we will contact you with an updated estimate.

Confirmation, cancellations and changes

  • The email you receive after purchase only confirms receipt of your order, not its acceptance - that is confirmed in the shipping email.
  • Orders cannot be modified once placed; cancellation may be possible but is time-sensitive and not guaranteed.
  • To change a shipping address or request a cancellation, contact us as soon as possible with your order number.
  • We do not currently accept orders by phone.

Questions about your payment or shipping? Write to studio@malumi.pt