CUSTOMER SUPPORT
Payments & Shipping.
Every Malumi piece is handmade, to order - so care in shipping matters just as much as care in the gesture.
Payments
All payments are processed securely, supporting major credit and debit cards. Amounts are charged in euros (€).
Shipping
Available destinations, estimated time and shipping cost are shown at checkout for each piece, before payment is confirmed - these can vary by destination, so we prefer to show them at the moment of purchase rather than fix them here.
Once your order ships, you will receive a confirmation email. In case of an exceptional delay, we will contact you with an updated estimate.
Confirmation, cancellations and changes
- The email you receive after purchase only confirms receipt of your order, not its acceptance - that is confirmed in the shipping email.
- Orders cannot be modified once placed; cancellation may be possible but is time-sensitive and not guaranteed.
- To change a shipping address or request a cancellation, contact us as soon as possible with your order number.
- We do not currently accept orders by phone.
Questions about your payment or shipping? Write to studio@malumi.pt